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This reliance places many high-value players at risk of “silent churn”, where VIP players become inactive without warning, posing a significant challenge for operators.
The report, titled The State of VIP Operations, was compiled by The Playa in collaboration with Gaming Operations Academy and WarriorLab.
Conducted in 2026, it surveyed 70 professionals actively engaged in VIP management, including VIP account managers, heads of VIP and consultants, with 64% employed directly by gambling operators.
What is Queen Of Riches?
The supplier has entered into a partnership distribution agreement with CDP Gaming Technologies (Holders of Manufacturers License in South Africa), a B2B partnership that will allow CDP to resell Pragmatic Play products in South Africa. The supplier will make its market debut by initially providing its Live Casino offering throughout the nation, with Slots and Virtual Sports to be provided in the near future.
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What is Queen Of Riches?
The second expansion is expected to take about 18 months and remains on schedule to open during the second half of 2027, according to Red Rock Resorts president Scott Kreeger.
The latest project will add more than 275,000 square feet to the north side of the resort. The expanded casino floor will include 400 additional slot machines, while new entertainment options will include a 36-lane bowling facility and luxury movie theaters.
One of the largest additions will be Moonshine Flats, a country-western bar and entertainment venue. The two-story facility will cover about 29,000 square feet.
